top of page

Return & Refund Policy

At our store, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

Returns

  • We accept returns within 48 hours of receiving your order.

  • To be eligible for a return, the item must be:

    • Unopened

    • Unused

    • In its original packaging

  • Any product that has been opened, used, or damaged will not be eligible for return.

Return Process

  • To initiate a return, please contact our support team within 48 hours of delivery.

  • Provide your order number and reason for return.

  • Our team will guide you through the return instructions.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued using the original payment method.

Non-Returnable Items

  • Opened or used products

  • Items not in original condition or packaging

  • Requests made after the 48-hour return window

Damaged or Incorrect Items

  • If you receive a damaged or wrong item, please contact us within 48 hours with clear photos.

  • We will arrange a replacement or full refund at no additional cost.

Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping charges (if any) are non-refundable.

Contact Us

If you have any questions or need assistance, please contact our support team. We’re here to help!

ADDRESS

Location 1:

9470 Annapolis Rd Suite 111

Lanham MD 20706

Location 2:

7231 Ritchie HWY # Glen Burnie, MD 21061

CONTACT

301-550-4161

OPENING HOURS

Address 1 (Lanham- Main Office)

Mon-Tue-Thurs -Sat: 9:30am-4:00pm

Address 2 (Glen Burnie- Sub Office)

Wed & Fri: 10:00am-3:00pm

STAY UPDATED

Thanks for submitting!

  • Facebook
  • Instagram
  • Pinterest

© 2026 by NS TrimLife. 

bottom of page